Privacy Policy

Effective date: July 15, 2026

MakerQ is a product of C3D Prints ("we", "us", "our"). This Privacy Policy explains what we collect when you visit makerq.io, purchase a license, or use the MakerQ desktop application.

How MakerQ is different (read this first)

MakerQ is self-hosted. The application runs entirely on your own computer. The quote requests, customer details, uploaded files, and business settings you enter into MakerQ are stored locally on your machine and are never transmitted to, collected by, or stored by us. We cannot see your business data or your customers' data. For that data, you are the controller and are responsible for its security, backups, and legal compliance.

Information we collect

• Account & license: your name and email address, used to issue and validate your license and to provide support.
• Payments: when you buy Starter or Pro, payment is processed by Stripe. We do not receive or store your full card number. We receive limited transaction data (e.g., email, plan, payment status, card brand/last4) needed to grant your license.
• Activation keys: we generate and email you an activation key, and store your email and that key so your purchase can be validated.
• Crash reports (optional): if the app crashes, it emails a diagnostic log only if you have entered a crash-report email in Settings → About → Diagnostics. By default nothing is sent. Crash logs contain technical diagnostics plus your business/licensee name and email for support context; they do not contain your customers' data.
• Website analytics: makerq.io uses Google Analytics (provided by Google LLC) to measure traffic and improve the site. Google Analytics sets cookies and collects usage data such as pages viewed, approximate location, and device and browser type. You can opt out via your browser settings or Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout).
• Support: if you email us, we retain those messages.

How we use your information

• Provide and validate your license; deliver activation keys.
• Process payments and prevent fraud (via Stripe).
• Provide support and send transactional/service messages (e.g., your key email, receipts).
• Diagnose crashes you choose to report and improve the product.

We do not sell your personal information.

Service providers

We use trusted third-party service providers to operate MakerQ, for example, payment processing (Stripe), website analytics, transactional email delivery (from noreply@makerq.io), and hosting for your license record and for application downloads and updates. These providers process your data only as needed to perform their service for us and are bound by confidentiality obligations. We do not sell your personal information.

Data retention

We keep your license/account data while your license is active and as needed for legal, tax, and accounting purposes, then delete or anonymize it.

Your rights

Depending on where you live (e.g., GDPR in the EEA/UK, CCPA/CPRA in California), you may have the right to access, correct, delete, or export your personal data and to object to certain processing. To exercise these, email Hi@c3dprints.com. Because MakerQ is self-hosted, personal data you process about your own customers stays under your control on your machine, not ours.

Security

We rely on reputable third-party service providers and industry-standard measures. No method of transmission or storage is 100% secure.

International transfers

Our providers may process data in the United States and other countries.

Changes

We may update this policy; the effective date above will change and material changes will be noted on makerq.io.

Contact

C3D Prints. Email: Hi@c3dprints.com.